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How We Handle Your Personal Data

At ns1212 login, your personal information — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled under a clear, documented policy…

Data collected only for stated purposesDANA, OVO, GoPay & QRIS transaction records securedYour right to access or delete dataIndonesia-based accounts coveredPolicy updates notified via registered email
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ns1212 login How We Handle Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

If you want to access, correct, or request deletion of your personal data, our privacy support team is available seven days a week between 08:00 and 23:00 WIB.

Live Chat Support Open your account dashboard and tap the chat icon to speak with our privacy team directly. Available daily 08:00–23:00 WIB — responses typically arrive within three minutes during that window.
Email Data Request Send your data-access or deletion request to the email address in your welcome message. Include your registered phone number and the payment method — DANA, OVO, GoPay or QRIS — linked to your account for faster verification.
In-Account Data Form Navigate to Account Settings, then select Privacy & Data. Submit the request form there and we will confirm receipt within two business hours during our 08:00–23:00 WIB operating window.
DATA HANDLING STANDARDS

Browse How We Protect Your Account

Our data-handling practices are built around six concrete commitments: what we store, how long we store it, who can see it, how we secure it, how you can change it, and how…

Data Minimisation

We collect only what is needed: your name, contact detail, and the payment rail you chose — DANA, OVO, GoPay or QRIS. No additional profiling data is collected beyond what your account activity generates naturally.

Cookie Management

Session cookies keep you logged in; preference cookies remember your QRIS or DANA setting. You can clear or block all non-essential cookies from your browser without losing your account or transaction history.

Account Security Layers

Each login event is verified against your registered device fingerprint and IP range. Unusual access triggers an email alert to your registered address within sixty seconds, giving you time to act before any account change is confirmed.

Retention Schedule

Active account data is held for the life of your account. After you request closure, non-financial data is deleted within thirty days; transaction records required for financial compliance are retained for the period mandated by applicable rules.

Your Right to Request Changes

Submit a correction or deletion request via Account Settings → Privacy & Data or via live chat 08:00–23:00 WIB. We will confirm the change or explain why a record must be kept within two business hours.

Third-Party Disclosure Policy

Your data is not sold. It is shared only with payment processors — DANA, OVO, GoPay, QRIS — and only to the extent needed to process your specific transaction. Each processor's own privacy framework applies to their handling of that data.

Your Privacy Policy Questions

These are the privacy questions our account holders ask most often. Each answer reflects exactly how our system operates today — from the data we store to the steps you take to remove it.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, GoPay or QRIS. Device identifiers and login-session data are also logged to protect your account from unauthorised access.

Non-financial data is deleted within thirty days of your closure request. Transaction records tied to DANA, OVO, GoPay or QRIS payments are kept for the period required by applicable financial-record rules, then permanently removed.

Payment data is shared only with the specific processor handling your transaction. We pass only the minimum required fields. Your payment details are never sold, rented, or passed to unrelated third parties under any circumstances.

Go to Account Settings, select Privacy & Data, and submit the access-request form. Alternatively, contact us via live chat 08:00–23:00 WIB. We will deliver your data summary within two business hours of confirming your identity.

Yes. Submit a deletion request through Account Settings → Privacy & Data or via email to the address in your welcome message. We will delete non-financial records within thirty days and confirm completion by email to your registered address.

We use session cookies to keep you logged in and preference cookies to remember settings like your chosen payment rail. You can block non-essential cookies in your browser settings at any time without affecting your account data or transaction history.

Your right to access or correct personal data depends on local law. For accounts registered in Indonesia, including those in Jakarta and Yogyakarta, we apply the data-handling standards set out in this policy where local law permits.

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